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ShoreTel Contact Center ECC - Dial List

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Uploaded by on Feb 7, 2009

Learn how to configure the ShoreTel Enterprise Contact Center to access a MySQL database, retrieve a list of phone numbers to dial, place the call, play an announcement and then transfer the call to an agent that has been previously reserved for this funtion. This is only a part of the full video which is available FREE of charge at www.DrVoIP.com

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Education

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