This is Service Design Thinking - Book Trailer
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Uploaded by BISPublishersNL on Mar 3, 2011
More information about the book: http://ThisIsServiceDesignThinking.com
This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.
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