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This is Service Design Thinking - Book Trailer

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Uploaded on Mar 3, 2011

More info about this book: www.thisisservicedesignthinking.com

You might also be interested in:
- smaply, our web-based tool to develop customer journey maps and stakeholder maps: smaply.com
- myServiceFellow, our mobile ethnography app and analysis software to collect customer journeys: myservicefellow.com

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