Adaptive Audio Movie

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Interactive Digitals patented Adaptive Audio™ Software product dynamically adjusts the Speaking Rate (in Words Per Minute) and Audio Message Content of Voice Applications in real-time based on individual caller skills.

This personalizes the call experience as it happens, creating a friendlier, more efficient, more responsive and far more productive customer experience. The process emulates what humans do naturally and instinctively to communicate more effectively with each other during normal conversation.

The benefits of Adaptive Audio™ include decreased Average Handle Times (AHT) and increased Average Handle Rates (AHR) for Automated Calls, Increased IT Efficiency, reduced Telecom Costs, A Personalized Call Experience and increased Customer Satisfaction. The ROI can be as high as 400% - 600% with Payback Periods of 3 - 6 months with the software.

Adaptive Audio is patented. U.S. Patent No. 5, 493, 608. Other Patents Pending.

Interactive Digital
11 Avalon Circle,
Smithtown, New York 11787

Phone: (631) 724-2323
Email: sales@interactive-digital.com
http://www.interactive-digital.com

Category:

Science & Technology

Tags:

• Customer Satisfaction
• Customer Service
• IT Efficiency
• IVR Efficiency
• Adaptive Audio
• IVR Retention
• IVR Containment
• IVR Call Duration
• IVR Calls
• IVR Software
• Call Center Cost
• Telecom Cost
• Phone BIll
• Telephone Cost
• Handle Rate
• Handle Time
• AHT
• AHR
• Completion Rate
• Voice User Interface
• VUI
• Call Experience
• Personalized Call
• Adaptive Interface
• Voice Application
• Voice System
• Automated Call
• Speech Technology
• Speech Recognition
• Computer Telephony

[05rani]

I like this technology, should do well in this economy.

[HELO91187]

Interesting. Cool product.

[HELO91187]

Hi Cole - can you send me more info on this service?