SXSW Day Two: Zappos Keynote Part Three

Tony Hsieh of Zappos' Keynote at SXSW. Fun fact, Zappos' call center doesn't have scripts and doesn't have call times. The longest call in their history was four hours long.

Websites you should visit:

http://www.youtube.com/user/sbspalding - Our Channel
http://www.howtosplitanatom.com - Steve's Blog
http://www.culturahq.com - The idea factory
http://www.crossinggaps.com - They tell good stories

Category:

People & Blogs

Tags:

• SXSW
• Steve Spalding
• Nate Thompson
• SXSWi
• Austin
• Texas
• Technology
• Business Cards
• Travel
• South By Southwest
• Zappos
• Customer Service
• Tony Hsieh
• Keynote
• Call Centers
• Loneliness