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The Class Everyone At Zappos Takes

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Uploaded by on May 1, 2009

http://blogs.zappos.com/blogs/zappos-tv Everyone at Zappos takes an intensive CLT (customer loyalty training) course. Here's more about that.

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  • Customer loyalty has to be the focus of any successful business. You guys should be training businesses all over the place on how you are focusing on this from day one of all employees.

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