Closed Caption Is Still Missing!

The update information about missing closed caption with Charter Communication.
9/9/08 - Updated: Received a letter - here's link: http://www.seekgeo.com/?p=1557

Category:

People & Blogs

Tags:

• ASL
• Deaf
• Charter
• Communications
• subtitles

[Piercedpixie56]

I know this is an old video, but I want to comment :D

I have Charter too, I hate it! Phone sucks, internet sucks, and I cant even figure out HOW to turn on CC on this stupid television. People on the phone INSISTED there was a CC button, but I am not blind, I dont see a CC button. They said, maybe my remote is old?

Bleh. Everyone is a hassle with these people!

Sorry they gave you the run around! :(

[seekgeo]

Hey Piercedpixie56,

Aw man.. been there done that so I totally know how you feel. Did you tell them that you want a tech coming to your home anyway? That's what I did and that was the only way to prove them wrong.

It sucks I know when we really need to prove 'em wrong.. badly. Remote is old? LOL.. that is just stupid. They'd come up with many stupid things.

"Maybe you need to turn on CC for every channel." That's what I was told.

[seekgeo]

Updated on 9/9/08 - received a letter from Charter - you can read on my blog - the link is given under info, check it out.

[flammableangel]

another thing if you had an hd box it actually has a setting for cc in it,you could have easily fixed this by putting cc on your tv and turn that setting on. Just a tip.

[seekgeo]

Please watch first video called Closed Caption Is Missing if you haven't seen it. And I do not use HD so not sure where HD comes from? The issue has been confirmed that Charter has reception issue between Fox and Charter.

And other fact is that all TVs do not have CC either on Fox only so which is why it is reception issue. In fact, yesterday I checked TV in the clubhouse and still no CC availableon Fox channel.

[RiverBirch1967]

Wait, you have CC on your computer?

[seekgeo]

Hey RiverBirch1967!

Ha.. yeah I use EyeTV that records TV shows. EyeTV does have CC feature to turn on which is very cool one. It's for mac only, though.

-SG

[tommyboyfierce]

do u have cable.. because if you have cable you need to turn it on through your cable box

[Tyisha24]

This is the link with the rest of the steps, I had to remove the .com part b/c youtube wouldn't let the post go thru with it. charter-business (dot com)/user-guide/motorola-hd/pr­ogramming-motorola-hd-settings­.aspx

[Tyisha24]

I finally got closed captioning to work on my Charter HD Dvr. I had to unplug my tv from the outlet built into the Cable box and plugged it into the wall so that when I accessed the Menu for the cable box, I could see the on-screen menu.

Hope this helps!

I found this information thru research, b/c the customer service people don't know what the hell they are talking about.

[pauswa1966]

I love CC. I am adding it to my foreign language videos in two languages. It's a good idea on every video. Everyone benefits -- hearing impaired, non-hearing impaired, foreign students learning to read another language, etc. I wish every video and TV channel had CC!

[kjh0213]

I think it is because FOX lacks Digital 1 caption. They have CC1 for digital tv.