CUSTOMER SERVICE TRAINING - Service Recovery

http://www.telephonedoctor.com or call 800.882.9911. Access Web-based delivery of these same courses at: http://www.serviceskills.com

America's Favorite Series Of Customer Service Training DVDs. This title is part of the 18 module library from Telephone Doctor® Customer Service Training.

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Six Steps to Service Recovery Training DVD

Offering great service is usually easy when things are going well. You don't truly learn about an organization's service character until something goes wrong. In today's competitive service environment merely correcting the problem isn't always enough. Many situations require Service Recovery. Service Recovery is a specific set of actions which customer-oriented organizations take whenever there's a disappointment for the customer

Category:

Education

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• service
• recovery
• in
• customer
• training