Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Uploaded on Feb 16, 2012
IBM.COM/DEVELOPERWORKS Ivor MacFarlane, IBM service management specialist, talks to developerWorks' Scott Laningham about the popular interactive workshop that he leads that develops service management skills. Register to attend the workshop at Pulse 2012 -- ibm.com/pulse