SAP Business One Service Demo

The SAP Business One service management capabilities help service departments provide support for service operations, service contract management, service planning, tracking of customer interaction activities, customer support, and management of sales opportunities.

The capabilities include:

Service call -- This feature enables users to manage, track, and resolve customer questions and deal with item-related problems. Users also can view and maintain call history related to a particular incident. Various call statuses can be monitored, and calls can be assigned to individual technicians or maintained in a team queue.

Customer equipment card -- This feature provides service technicians with detailed information about an item sold to a customer, such as a manufacturer's serial number, replacement serial number, and all service call history. It also lists service contracts assigned to the item.

Service contract -- This feature allows users to create a regular support or warranty contract for items or services sold to a customer. The contract maintains the start and end dates, as well as specific terms of the contract, such as guaranteed response or resolution times. Service call history can be viewed from any contract; this feature also displays all items related to the contract.

Knowledge base solution -- This feature includes key solutions for resolving various problems and situations. It helps streamline service and speed up service representatives' performance. It also allows external sources to view questions and solutions regarding the organization's products.

Service reports -- These reports enable users to view and analyze data related to service contracts, customer equipment, and service calls. Users can check service calls made by individual sales representatives or those reported by certain customers; they also can use the reports to evaluate efficiency and performance.

Category:

Science & Technology

Tags:

• SAP
• Business
• One
• Service
• Demo

[aetherconsulting]

Absolutely!

[leandrotenfen]

Can I use the service functionality for internal service calls? For example, a equipment maintanence calll?