Employee Workplace Attitudes and the Impact on Customer Service Part 1

Rick Garlick, Ph.D., senior director of consulting and strategic implementation, Hospitality Research Group, Maritz Research, discusses results from a recent Maritz® Poll focused on employee engagement, specifically as it relates to the hospitality industry. Results paint a dire picture of American workforce attitudes toward employers. Garlick addresses trust issues toward management and co-workers, the impact employee engagement levels have on business performance, and ultimately how customer service in the hospitality industry suffers when employees feel negatively toward their job.

Category:

People & Blogs

Tags:

• Maritz
• Hospitality
• Research
• customer service