CSU: ITIL v3 Demand Management Challenges

This video introduces the various Demand Management related challenges as explained in the ITIL v3 volume Service Strategy.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Demand
• Management
• Challenges
• Service
• Strategy
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[IsleBeeBach]

Thanks for that :-) Ciao, Marco

[LJ076]

And that's why answer B is 'least correct'.

:-)

[fishfloat]

in the sample question I didn't get.... Did Marco said that Service Demand 'can't ' really be fully controlled. But there is "can" in B answer !