Liz Jackson, Great Guns Marketing interviews Jo Causon, The Institute of Customer Service - Part 1

Loading...

Sign in or sign up now!
Alert icon
Upgrade to the latest Flash Player for improved playback performance. Upgrade now or more info.
231 views
Loading...
Alert icon
Sign in or sign up now!
Alert icon

Uploaded by on Jun 9, 2011

Liz Jackson, MD of Great Guns Marketing chats with Jo Causon, chief executive, ofThe Institute of Customer Service (ICS), about her past roles and experiences and her current role at the ICS.

They discuss what is great customer service, the connection between business impact and the customer and how that there is no room for complacency in that we need to keep striving to deliver the best possible customer service that we can.

  • likes, 0 dislikes

Link to this comment:

Share to:
see all

All Comments (0)

Sign In or Sign Up now to post a comment!
Loading...

Alert icon
0 / 00Unsaved Playlist Return to active list
    1. Your queue is empty. Add videos to your queue using this button:
      or sign in to load a different list.
    Loading...Loading...Saving...
    • Clear all videos from this list
    • Learn more