If you manage a call center, your people spend a lot of time on the phone. But there are other things that need to get done--reviewing policy updates, training for new promotions, after call work.... Good stuff, right? But that's time that can't be spent on the phone helping customers. And then there's all the time in between calls that isn't productive. Our challenge: To show you how Knowlagent can change that, turning unproductive wait time into active wait time.
I'm curious to try EVERY single epipheo company related program to see if my company would go big based off all of the "easy" usage programs :D
If only i was 10 years older..
monckey100 1 year ago 7