Avaya Agile Communication Environment (ACE) version 3.0 for Microsoft Lync Integration allows users to control their Avaya or Cisco phones and view telephony presence from within the Microsoft Lync/Communicator client, Microsoft Office, and Internet Explorer. The Lync/Communicator client can be used as a soft phone to drive calls through the Avaya Aura infrastructure and both premise and cloud-based Lync integration options are supported. For off-the-shelf integration with Microsoft Dynamics and Salesforce.com, users can add the Avaya ACE CRM Integration packaged application. Like other out-of-the-box Avaya ACE packages, these are quick to deploy and can generate high financial returns for enterprises seeking to integrate Avaya and select third party communication systems with business applications.
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