Benchmade's Custom Knife Ordering Service Part III

In this final part to this three part video series, I discuss the
resolution to the problems I talked about in part II. Thanks to some great customer service from Benchmade, the problems I talk about in part II have been corrected, and I have the knife I wanted.

Category:

Education

Tags:

• benchmade custom
• griptilian
• 550
• s30v
• website
• order

[wolf5391]

nice to see there helping you out, ive been trying to contact them for 3 weeks with no reply what so ever.

[WatchTalkForums]

@wolf5391 - calling them is the best option.

[kwk1]

Nice to see Benchmade effectively correcting their error for you.

[WatchTalkForums]

@kwk1 - agreed. I never really questioned they would as I went through this process, but by the same token couldn't understand how a company with such a great rep could allow these problems to happen. But all is well that ends well. :)

[dazi4131]

do you have to send the wrong blade back or it's yours to keep?

[WatchTalkForums]

@dazi4131 - no mention of sending it back. :)

[MPSecare]

as with you I have had no problems dealing with Benchmade's CS. I don't know what the hell people are complaining about

[IzzyJG99]

About 8 months later now...and they've still not updated the bug in their software not showing the text and/or images on the custom ordering page.

[WatchTalkForums]

@MrVegaslive - the goal isn't advertising. It was more commemorative since I've been incorporated for one full year now.

[biguy525]

I figured that Benchmade would take care of you pronto. I was wondering if you have ever had any trouble with the axis locks on your knifes? I watched a video of a guy that had a minigrip that the lock spring broke.Was just wondering. The guys you tube name is master5775 if you are interested in checking it out.

[freedoomed]

I'm glad they set you up properly.  Benchmade's customer service is pretty decent.