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團隊溝通協調與合作精神

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Uploaded by on Nov 19, 2010

團隊溝通與協作技巧:
1.「無我」的傾聽,是「瞭解」而非「改變」對方
2.敏銳的觀察力
3.摒除自我為是和自大的心理
4.具備同理心和情感反映
5.態度溫和、理性不情緒化
6.考慮對方立場,感同身受
7.建立親密關係
8.使用開放性措辭
9.就事論事,不涉及對方人格與價值
10.因人而異,保持彈性
11.提高對方溝通意願
12.建立雙贏觀念
13.開口必說我們,而不是你們

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Education

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