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Uploaded on Jun 25, 2009
Rulon F. Stacey, President/CEO of 2008 Baldrige Award Recipient Poudre Valley Health System,describes how the organization has transformed on its journey to performance excellence and the lessons learned using the Baldrige Criteria. This presentation took place in April 2009 at The Quest for Excellence® Conference. More info and transcript at http://www.baldrige.nist.gov/Video/QE...