A pair of talks on user needs. Michaelynn McKnight talks about user needs during emergencies and disasters. She discusses the differences between emergencies and Disasters and how they affect user needs. There is also discussion of spontaneous service creation on the part of libraries and other information providers. Haruki Nagata talks about outcome assessment of academic libraries. His research examines the effects of academic libraries on student performance, and brings up questions of what is needed for an academic library to have maximal benefit to students.
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