Bridgetrak Help Desk Software -Automatic Email to Issue Tool

Communicating via email saves time and reduces phone costs. BridgeReceive maximizes the power of email by converting email from your Customers into BridgeTrak issues and appending those issues. BridgeReceive will just as easily send a response back to the Customer letting them know that their email has been received and that an Issue ticket has been opened for them.

Set BridgeReceive to receive email from a designated email account. Because BridgeReceive runs as a "set and forget" service, it will run silently in the background checking for new email. BridgeReceive is compatible with any mail system that supports the POP3 protocol for incoming email. A single installation of BridgeReceive will provide the email receive functionality needed for transferring email data into issues for your entire help desk.

Define how BridgeReceive handles incoming email. Select from flexible filtering options:

Automatically convert all email into issues.
Filter by domain name. Permit only email from recognized domains stored in your BridgeTrak database to become issues.
Filter by recognized email addresses. Only email from corresponding to addresses stored in your BridgeTrak database can become issues.
Allow for manual review of all incoming email before turning email into issues by retaining all email in a holding queue.

Category:

People & Blogs

Tags:

• Helpdesk
• help
• desk
• issue
• tracking
• callcenter

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