Teri Yanovitch - Creating a Culture of Service Excellence

Teri Yanovitch highlights what it takes to create a culture of service excellence. She talks about how "looking through the lens of the customer" should be the focus of any service driven organization. The components that make up the ideal customer experience are presented through stories and examples. Recognizing the importance of "Everything Speaks" in your physical environment to creating a "WOW" in the service delivery are covered. In order to run a world-class organization, it starts with identifying the true product for all employees in the organization Teri reveals. This is the foundation for where the culture is laid.


Location: North American Conference on Customer Management, Orlando Fl.; Leadership Learning Conference at Valencia College, Orlando,Fl; Leadership annual conference for Scania, United Kingdom

Date: clipped from speaking engagements 2005 - 2008

Category:

Education

Tags:

• Speaker
• Trainer
• Consultant
• coaching
• inspirational
• marketing
• seminar
• skills
• customer
• service
• culture
• excellence
• driven