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Dynamics CRM & Rock Solid_Republic of Panama-311 System.mov

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Uploaded by on Apr 6, 2011

Rock Solid in conjunction with Microsoft is proud to present the RESPOND and Dynamics CRM success story of Republic of Panama. Rock Solid implemented RESPOND, citizen services platform developed by the company, to the Citizens Advice Bureau in Panama that arises from a citizen-oriented goverment strategy based on quality management and innovation.

As of today, the entity have received over 300,00 calls in just six months, while over 25,000 citizen queries have been handled in less thant 15 seconds each, with no more than a four minute call-waiting period, using RESPOND.

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  • Kudos! Great technological tool and government services success story.

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