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IBM Pulse 2011: Integrated Service Management workshop

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Uploaded by on Mar 21, 2011

The IBM Service Management Simulator Workshop is a hands-on simulation game which focuses on the challenges and business value of implementing Service Management best practices in the context of a realistic and exhilarating scenario.

Over the course of a few hours, "players"experience a transformation from chaos to order - in the context of a complex technical infrastructure - and learn what it takes to align key IT infrastructure resources to deliver on mission in measurable terms.

Watch how we use gaming dynamics to mirror the real-world interaction
between IT and the business, from both a strategic and operational perspective.

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