Communication is the single most important issue to consider when keeping your clients happy. From the initial conversation with your receptionist until the case is closed, Ed explains what you need to do in order to ensure that the client is satisfied with your communications with them.
Thanks for your kind comment. After many thousands of words in columns and audio, along with 12 books on law practice management, I seem to continue to find new things to talk about ... it's a marvelous journey ... and new ways to convey the message. Again, thanks and keep watching.
LawBizGuide 2 years ago
Thank you very much for your videos and the courage you showed by starting this program. Lawyers usually try to keep the knowledge for themselves.
Quality advices here!
bpbpm 2 years ago