During tough economic times, the success of RE/MAX depends upon the relationships it builds. It requires a solution that provides instant access to a complete and integrated view of customer relationships in order to maximize productivity and focus on successful business decision in a declining real estate market. After 20 years of using ACT! by Sage, RE/MAX decided to research contact management alternatives to see if there is a better solution offered in the industry. After implementing a real estate focused contact management solution, RE/MAX returned to Sage by deploying ACT! by Sage Premium for Web and ACT! Handheld Contact for Blackberry to expand its access capabilities. Customer information is collected and stored in a single location, accessible to the entire team. Web-based and Blackberry access keeps staff productive when they are away from the office and supports an anywhere workforce. Access to all customer details anywhere, anytime allows RE/MAX Breckenridge to build strong relationships and as a result has become the top-selling office in the region.
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