Dell Studio Laptop 1537 ongoing problems...

This laptop has had this problem since birth... over a year ago. This video was shot the day after it came back from Depot service. The BIOS has been updated, all drivers have been updated, while on the phone they made me take the computer apart and re-seat tiny fragile ribbon cables, then finally admitted it had to go back to the Depot, went to Depot, came back from Depot (and lists that it was tested!), they replaced keyboard, optical drive and hinge (?), and it still has the exact same problem. On cold boots, media keys don't work for anywhere from five minutes to an hour after boot , and only then after the optical drive tries several times to eject a phantom disc, that is not in the machine... Alternately problem manifests itself with the media keys becoming active, but the on screen display refusing to go off the screen when doing anything with the volume up down or mute... Only a reboot will fix this. Anyone else have a similar problem with this model of Dell?

Category:

Science & Technology

Tags:

• dell
• studio
• 1537
• laptop
• problem
• optical
• drive
• media
• keys
• frustrated

[ClickLike]

I have the same problem, and i don't know how to fix it...

[eyestalk]

@ClickLike Call Dell... they eventually got it right. It was a firmware issue in the end.

[ClickLike]

@eyestalk Can you please send me the fix for this problem... as soon as you can, please.

[eyestalk]

@ClickLike I didn't get a specific fix from Dell. They did it when I sent it in to the depot and finally discovered what the problem was (firmware with the media keys). Contact Dell and see if they can either give you the firmware or you may have to send it to depot. The laptop was back within a week.

[kpeshin1]

I have the same issue. Have you got DVD drive problems where it wouldn't bother to read the disc? This laptop is crap

[painterofemotions1]

Ok...my younger brother hasn't had his laptop for even two years yet and already several keys, l, k,j, w, and d do not work. All his other keys work. Is there anything that he can do to fix it? I don't think he needs a whole new keyboard. His computer is a Dell Inspiron 15 something...

[BKsMassive]

now i know why they took them buttons off the Dell 1555

[solidsnake323]

they replaced the hinge cause they prob fucked it up while opening it so they had no choice but to replace it lol :D ... I also got that problem with mine it seems to be a Motherboard problem.. it does get annoying cause all of a sudden the volume will go up and the key will light up with out me doing anything and stay lit for upto an hr..

[PieterBiesemans]

I have given up using the media keys a long time ago. I just use Fn-F10 combination to eject a disc. And the tray icon for volume adjustments and mouse clicking in WMP/VLC/... to start/stop a song/movie, etc. It's what I did on my old laptop, that didn't have all those fancy buttons, and it's the best way not to get frustrated with those sh*te-buttons

[bishdown27]

Mine did this same thing...finally it died a few months ago and I'm looking for a completely different laptop!