Distressed Call E-9-1-1

The audio transcript of the 911 call from the tragedy shows the hysterical mother's call added an additional level of complexity in providing timely emergency assistance to her son trapped on school grounds.

Distress callers connecting to E911 from a cell phone may not be able to give their location, forcing emergency officials to listen for sounds or ask about the surroundings to find the caller.

Cellphone networks installed with Trueposition can pinpoint a cell phone's location.

E-9-1-1 services differ from 9-1-1 services in that they take the location of the caller and their callback information into consideration.

Although the E-9-1-1 surcharge is imposed by local governments to help pay for emergency services such as fire and rescue, airtime to connect to E-9-1-1 doesn't count against plan minutes, even pre-paid accounts.

Distressed callers on cell phones are reminded to call E-9-1-1 first and afterward call a relative or friend.

Enhanced 911 or E-9-1-1 service is a North American telephone network (NANP) feature of the 911 emergency-calling system that automatically associates a physical address with the calling party's telephone number as required by the Wireless Communications and Public Safety Act of 1999.

It provides emergency responders with the location of the emergency without the person calling for help having to provide it.

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Nonprofits & Activism

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• E911
• Emergency