Abusive Customers: Customer Service Training : How to Empathize With Customers

Learn how to empathize with your customers with expert retail sales management advice in this free online customer service video clip.

Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC

Category:

Howto & Style

Tags:

• customer
• service
• tough
• abusive
• customers
• retail
• nightmare
• employee
• training

[mattewmarshall]

really good video! Thanks for sharing :)



[mobileformat]

I've got 8 years experience, Pam should think in creating a video on INTERNAL customers and other fkdup call scenarios...

[Anan7777]

I'm amazed that this thick cunt is allowed out into the community on her own.

[kallab1]

you crossed your terminolgy and analogy. feeling sorry for someone in quicksand is sympathy. jumping in with them and experiencing yourself would be empathy

[grampabill47]

probably not a star...

[tantzer]

I think she just butchered the concepts of empathy and sympathy.

[Misanthropy83]

Didn't this woman use to be a porn star?

[zonumb]

Its the customers who need the training, not the agents.

[iCE2sKY]

Thanks for the piece of good advice! Nice video!