Colleen Barrett on Southwest Airlines' unique employee culture

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Uploaded by on Jan 2, 2009

Colleen Barrett, President Emeritus of Southwest Airlines, talks about the kinds of people they look for and want to have interact with their customers. She also gives advice to both large and small businesses that want to grow bigger.

From Winning Workplaces' 2008 Top Small Workplaces Conference, Chicago, October 2008.

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