Social CRM Tools is an application available for Salesforce.Com that seamlessly integrates the world of Social Media with your Accounts, Leads, Contacts, and Support Cases within Salesforce.Com. This demo shows you how to Monitor Twitter conversations for your brand or product and provide realtime Customer Support through the creation of Support Cases in Salesforce.Com. Listen, Engage, Support and Track your support cases using SocialCRMTools and Salesforce.Com. Download for Free at http://www.socialcrmtools.com. Also available on App Exchange.
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