CSU: ITIL v3 Dr W Edwards Deming's PDCA Cycle

This video introduces the concept Dr W Edwards Deming's PDCA cycle of continuous quality improvement as explained in the ITIL v3 volume Continual Service Improvement.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
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Category:

Education

Tags:

• CSU
• ITIL
• V3
• Dr
• Edwards
• Deming's
• PDCA
• PDSA
• cycle
• of
• continuous
• quality
• improvement
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[TeamDraven]

Hey there.

Thank you so much for your videos.

I'm applying for a CSI job and these are really helpful.

Many thanks

[IsleBeeBach]

@TeamDraven No problem! I think CSI managers will become in very high demand over the next couple of years, so I believe your applying for the right job!

[IsleBeeBach]

@IsleBeeBach No problem! I think CSI managers will become in very high demand over the next couple of years, so I believe you're applying for the right job!

[TeamDraven]

@IsleBeeBach Well it worked. I got the job. :-) Better learn what to do now!

[IsleBeeBach]

@TeamDraven Congratulations! Keep me posted on your exact role-specs if you want - I'm curious to know how aligned your role is with the one described by the ITIL Deities :-) Go and change the world - now you can!

[teddythefrency]

There is a continuity from the five fonctions of Fayol POCCC (1916) in French" Planifier ou Prévoir, Organiser, Commander , Coordonner, Contrôler" to the wheel of Deming "Plan-Do-Act-Check", but the French system is adapted from Deming PDAC Plan Do Act Check give our PODC "Planifier -Organiser-Diriger-Contrôler".

Awesome explanation.Thank you.

[IsleBeeBach]

@teddythefrency Somehow everything in French seems to sound better :-) Thanks for the positive feedback, that's really appreciated.

[GoodDeedsLeadTo]

Assess should be part of ACT not check. Probably assessing is about SIP. Please verify.

[GoodDeedsLeadTo]

Just like PDCA is the fulcrum of entire PMI based project management and ITSM based on ITIL v3. Change management, baseline assessments during Check, & benchmarking of baselines during Plan are the corner stones of QA.

Do you agree with me?

[GoodDeedsLeadTo]

I think the QA block refers to the fact that we keep updating the baseline in ACT for benchmarking, after we Check the performance.

Baseline updates become part of PLAN

Am I right in my understanding.

Also, is SIP part of the service level reporting?

Service level reporting part of ACT

Is current state assessment part of CHECK?

Is Service level requirements, targets also part of PLAN?

Service level target is part of service level agreement, so targets are also part of PLAN?

Please verify

[GoodDeedsLeadTo]

Updating baselines in the PLAN is also part of ACT, Please verify?

[GoodDeedsLeadTo]

What do you think will be the impact of cloud computing on ITIL employment?

[GoodDeedsLeadTo]

I understand changing things based on plan is also par to DO? Please verify