Steve Karafaridis: FIND FUN WAYS TO MEASURE SUCCESS

To grow you must set standards then measure to insure that quality is delivered.

10-seconds is the maximum amount of time a plate of food will wait in the pass-through. 10-seconds is the maximum amount of time a customer will stand in front of the register before somebody approaches them. 10-seconds is the maximum amount of time that the cook will look at a ticket that comes into the line and know exactly what needs to happen. We train everybody this way; we say "Okay everybody quiet for 10-seconds." And people realize that 10-seconds is a lifetime. (Silence) Right... HATTIE: That is a long time.

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Howto & Style

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