Why Organizations Fail to Deliver Great Customer Service - Leonardo Inghilleri and Daniel Greene

In this video segment, Dan Greene (Greene Consulting) and Leonardo G. Inghilleri (West Paces Consulting) discuss reasons why many organizations fail to deliver great customer service and keys for effectively delivering a memorable client interaction.

Leonardo G. Inghilleri is Executive Vice President and Managing Partner of West Paces Consulting. The executives at West Paces Consulting developed the Ritz-Carlton client experience and have partnered with Greene Consulting to apply the same client service philosophy to the financial services industry.

To learn more about West Paces and Mr. Inghilleri, visit www.westpacesconsulting.com.

Daniel Greene, a Managing Partner at Greene Consulting for over 20 years, has consulted with over half of the top 50 Wealth Management organizations in the United States and trained over 10,000 industry professionals.

To learn more, visit www.greeneconsults.com.

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