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VCU OnTopic: Economy and Retailers - David Urban, Ph.D._03

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Uploaded by on Nov 17, 2009

VCU Chair Urges Retailers to Focus on Customer Service - 6/2/2009

Retail expert David Urban, Ph.D., chair of the Department of Marketing in the VCU School of Business, says that recessions tend to highlight every problem area that a retailer has from operating inefficiencies to knowledge of their consumers.

Read entire article.
http://www.news.vcu.edu/OnTopic/default.aspx?topic=1&nid=2945

VCU News YouTube channel:
http://www.youtube.com/user/TheVCUnewscenter

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