An E-Cert for NWA CEO Steenland

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Uploaded by on Apr 22, 2008

Thwarted by Northwest Airlines customer service from using a $25 discount certificate toward 3 air tickets, I decide to send the E-Cert to NWA CEO Doug Steenland. As CEO maybe he can use it!

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  • nwa doesn't give a fuck about you. haha.

  • Do not blame the airline blame Steenland. He is a greedy lowlife bastard who cares about nothing but MONEY!

  • Yes, I fully agree. I have never received worse service than my experience with NWA. I am truly blown away. I sent a message regarding my situation and have not received a response from over 2 weeks ago!!!!

  • The only way that the Northwest can recognize a Malev flight is if it is coded to the same format as a NW flight. NWA uses a system that is almost 30 years old, so of course they are forced to work around the system when it comes to E-certs. They're ALL over their forcasted budgets because of fuel prices, they don't have the money to replace that worldwide platform! Also, it says on the E-cert that it is not applicable to current reservations. I'm interested if you received a response?

  • Interasting.... The NWA #'s on the Malev Flight codeshare. But NWA CS sucks.

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