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Rotten Apples #2: failures of supervised iPad updates

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Published on Jan 24, 2013

This video demonstrates me trying to update and restore 30 iPads at once, and shows a difficult problem with Apple's management software for shared iPads, used in business and educational settings.

The iPad management system is supposed to be extremely easy and simple, but Apple messed something up several months ago that now can cause the update process to suddenly and randomly fail.

There is no warning when the failure is about to occur, and the people who manage these supervised iPads are forced to sit there and closely watch the update/restore process, to step in when the process fails, and turn on the iPads so the process can complete.

Other educators and business people have been complaining in the Apple forums about this for months, but there is no sign of if or when Apple will get around to fixing this problem.

By making these videos I hope to make the problem more public and easy to understand. Perhaps Apple will realize this is bad public relations for its relationship with schools, and hurry up and fix this.

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