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Uploaded by chrisstiehl on Jul 13, 2010
Chris Stiehl describes how to derive predictive business metrics and satisfied customers from the Voice of the Customer using examples from the audience.
Howto & Style
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Great story to illustrate the importance of hearing from customers and how this can have a real impact on the bottom line. Nice job, Chris!
jpadillabowen 1 year ago
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Great story to illustrate the importance of hearing from customers and how this can have a real impact on the bottom line. Nice job, Chris!
jpadillabowen 1 year ago