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Engaging customers

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Uploaded by on Jun 15, 2009

In this video Colin Shaw, founder of Beyond Philosophy, continues with his series of interviews, in which customer experiences are analyzed in order to enhance value to the organization. Rob Frank, Perfect Delivery Manager of Morgan Sindall Fit Out, discusses customer experience tools and techniques, such as the Net Promoter Score and the Naive to Natural model.

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  • VERY GOOD COMPANY IN WORLD I LIKE IT COZ THEY GIVES US RIGHT WAY FOR WORK THEY RESPECT OUR SKILLS AND PAY GOOD I REALLY LIKE IT THANKS FOR TIM ALLEN

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