Research by CoreConnex (www.coreconnex.com) shows that most businesses want an IT service provider (VAR, MSP, software developer, etc.) to be tuned in to their business needs, not just a technical junkie. IT service providers that understand this have better client relations, higher fees, and are much more appreciated by their clients. When done right, these relationships don't break. See what CEO's, COOs and CFOs and entrepreneurs say about what they want to see in a service provider.
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