Airways Red Zone - how not to help an angry customer

Watch here how the check-in assistant, perhaps without knowing about the consequences, triggers greater Red Zone in the passenger by some unfortunate use of sarcasm and judgement. For more on Red Zones, see http://www.thesuccesszone.com

Category:

People & Blogs

Tags:

• communication
• skills
• red zone
• neuroscience
• The Success Zone
• brain
• teaching
• learning
• customer service
• emotions
• anger
• angry

[Djelibaybi]

Also, I understand this is a video about customer service, not about the airlines policies. But I think this crap about the customer being right is archaic. Customers need to start taking responsibility for their own actions, the girl serving her didn't make her late, and I highly doubt she's paid enough to care.

[Sony4Eva]

HAHA <3 Gail typical stupid general public. Grow a brain and be responsible for your own actions.

[ariesflame85]

Learn to tell time

[minimigunner]

GAIL THE STUPID BLONDE BIMBO....EVERYBODYS FAULT BUT YOURS HUH. YOU ARE AN EMBARASSMENT TO SCOTS EX PATS. I LOVE WHEN SHE SAYS "I THINK WE ARE MISSING SOMETING HERE" YEAH...GAILS BRAIN. YOU ARE A HALF WIT

[Djelibaybi]

Erm, this is Tiger Airways. You're talking about a company whose motto is basically "Follow the rules or fuck off". They offer extremely cheap flights at the expense of customer service, and one of the corners they cut is not waiting for people who are late. She missed the flight cause she was late.

I personally don't see anything wrong with it, it's easy to say she's being treated unfairly, but what about the 100 other people that were there on time, why should they have to wait for her?