Vonage Commercial
Uploader Comments (tysiznumerouno)
All Comments (8)
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lmao no money to pay the bill lol. what was her response? couldn't catch it.
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The upshot is we've been without DSL service for 3 weeks. Attempts to get credit have been nothing short of frustrating with Vonage reps (seemingly with a gun to their heads) constantly pushing additional services or another free month of service. THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!!!!!!!!!!!
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But rather than being a helpful, convenient gesture by Vonage, we are instead convinced that Vonage undertook this role of contacting AT&T knowing full well that AT&T would probably tell us that a separate, distinct DSL stand alone service would be required.
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'dry loop DSL' service is indeed required (and this runs over $50 a month). In addition, the Vonage sales reps did everything to discourage us from contacting our IP to disconnect our phone service (Vonage would handle that, according to the rep).
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Don't even think of ordering this service unless you have 2 separate phone lines going into your house. Vonage did not tell us -- despite direct questions on our part -- that a special DSL service (stand alone) would need to be installed by our internet provider.
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AWFUL!!! VONAGE IS DISGRACEFUL - I have been involved with a variety of customer service situations, but no such experience was as dreadful as dealings from Vonage. Vonage intentionally misled me and other potential customers into understanding that its digital phone service would work with the current AT&T DSL service I had at the time. What a crock a sh*t.
it ends after a min 55 sec's
tysiznumerouno 5 years ago