Rethinking IT: A recording of John Seddon's keynote speech at Øredev 2010 (in Malmö, Sweden) talking about the systems approach to using IT in service organisations.
Seddon outlines the counter-intuitive truths discovered by managers following his Vanguard Method, describes the systems approach to organisational change and argues instead for a different way to develop IT that costs less and delivers more.
This guy is a genius, love what he has done!
MrTmapp 5 months ago