Sears Customer Care Network

Sears Holdings Corporation (NASDAQ: SHLD) is the nation's fourth largest broadline retailer with approximately 3,900 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has Martha Stewart Everyday products, which are offered exclusively in the U.S. by Kmart. We are the nation's largest provider of home services, with more than 12 million service calls made annually. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation

Handles inbound calls from customers, contractors and retail associates. Researches issues and options via email, systems and outbound calls to contractors or other departments within Sears. Researches parts issues, schedule service and follow-up on customer inquiries.

Responsibilities:
• Provide thorough, reliable, and timely assistance via phone and/or email to external customers, providers and internal customers to ensure completion of scheduled installation/repair.
• Log into ACD to take incoming calls from customers, service providers, field managers, retail store associates and other departments relating to service requests.
• Problem solves and provides resolution to customer issue to ensure highest level of customer satisfaction.
• Ensure service providers are able to complete service fulfillment.
• Receive and process service provider inquiries and correspondence via telephone and/or email. i.e create new/replacement orders or make correction to original orders.
• Assist in the implementation of special projects and programs.
• Adhere to business processes and guidelines for customer order assignment.
• Perform other duties as assigned.
NOTE: Schedules are late afternoon/evening shifts (30.0 - 32.5 hpw) with benefits

Apply online at www.searshc.com/careers

Category:

Science & Technology

Tags:

• Sears
• customer care
• call center
• Retail
• career in retail
• career in customer services