Uploaded on Jan 5, 2012
SINGAPORE: Police are investigating several cases of unauthorised withdrawals from POSB and DBS Bank accounts allegedly made in Malaysia.
Some POSB and DBS Bank customers informed DBS on Wednesday that unauthorized withdrawals were made in Malaysia through their DBS/POSB ATM and debit cards.
As at 8pm Thursday, about 200 customers have informed the bank of unauthorized withdrawals. The average amount withdrawn was about S$1,000.
DBS Bank's managing director and head for consumer banking group (Singapore), Jeremy Soo, told MediaCorp that the bank de-activated the cards immediately and it is now taking steps to compensate affected customers in full.
DBS says anyone who believes that their ATM or debit cards may have been compromised should contact the bank immediately on 1800-220-1111 or visit any DBS/POSB branch.
It assures customers that they will be fully compensated for any unauthorised withdrawals within 24 hours.
DBS adds that investigations are under way and it is validating all ATM/Debit card transactions made in Malaysia over the past few days.
The bank will alert customers if they detect any unusual activity on their accounts.
One victim, 27-year-old Ms Chen, discovered something was amiss when she checked her bank account online on Wednesday night. "Some transactions done, five times. In total, about $3,000 (withdrawn)," she said.
Another affected customer, Ms Li, said an unauthorised withdrawal from her account was made from a shopping centre in Kuala Lumpur.
Both victims decided to make a police report.
"In the police station, I actually encountered this Malay woman. She was also making this police report on an (unauthorised) withdrawal of 1,500 ringgit. Then I realized I was not the only one," said Ms Li.
According to the victims, the transactions took place in Malaysia while their ATM cards were with them safely in Singapore.
"When I called the bank, they informed me that the transaction was made in a Malaysian ATM machine. And it was withdrawn around the same time I was withdrawing my money," said Ms Lin, another victim.
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