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It's A Dog's World

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Uploaded on Jul 11, 2008

Available at: http://www.crmlearning.com/Its-a-Dogs...
What kind of health care organization are you running when a dog at the vet gets treated better than patients in your waiting room? This funny video takes a look at some very real customer service issues in the healthcare industry, and helps workers truly experience the patient's point of view.

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