Abusive Customers: Customer Service Training : Examples of Good Customer Service

this can be good for 3 yr old baby...

i work at kmart, and a customer was rude to me and i looked her right in the eye and said FUCK YOU, i got away with it too haha

It's interesting how the people in the trenches, on the "front lines" if you will are the lowest paid, least respected, most disposable, easily replaced. How can a company honestly say "customer service is our number one priority" When it's the lowest possible position in the company? Customer's routinely assume that a service person is low class or stupid and look their nose down on them. Then people wonder why they get shitty service, it's a vicious cycle.

-Do tell the customer to FUCK OFF
-Do tell the customer to lick the wrinkles out of your nut sack
-Do use racial slurs and be-little the customer when ever possible
and finally..-Do tell the customer that their mother gives excellent head.

some customers have the thought proccess " customer is always right ! " .. no such thing, unless they have experience in that field, yes try to empathise , dont grovel to their feet! .. they dont know all! .. put them in place, and suggest a alternative solution without being put down by them.

or transfer the call to a supervisor, she/he will put them in their place right quick.

Nice!!! I'm learning of you!!! I Need the advice

Yeah, let's all kiss the customers ass!!!!

this is so stupid that it should be illegal to post on Youtube.