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Webinar: Using Chat for Customer Service & Sales

TELUSInt TELUSInt·20 videos
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Uploaded on Dec 12, 2011

Convening a panel of industry experts from TELUS International, Dell and SPOT Consulting, this webinar reviews industry-proven strategies for: 1) Adopting and integrating online chat for customer service and sales 2) How customer service leader and chat pioneer, Dell, uses chat to drive CSAT and sales ROI, 3) How best practices can impact chat effectiveness, and 4) How chat system features help drive the ideal chat customer experience.

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