Rethinking Customer Service in Call Centers Delivers Big Return

Wayne Goodley, Director of Herrmann International New Zealand, shares the remarkable success Telecom New Zealand has experienced since implementing the Herrmann Whole Brain® Thinking system in its call centers. According to the company's independent auditors, for every $1 they've invested in the Whole Brain® approach during the first year of the initiative, they've made $12 in return.

Category:

Education

Tags:

• Customer Service
• Whole Brain Thinking
• Call Center Performance
• Whole Brain
• Communication Skills
• Customer Communication