Clare Rayner: The Retail Champion. Interview with BBC Breakfast News on Retail Home Delivery Service Propositions. This video is an extract of a recent conversation with BBC Breakfast's Bill Turnbull and the editor of Which? magazine. The topic was focused on how it happens that some retailers can manage to deliver to the customer same day, next day, within 1-hour slots when others seem to need a 14 day lead time for delivery and a 12 hour delivery window!
Of course it all boils down to the service delivery proposition and the customer promise / expectation... a topic close to my heart but not sufficient time to explore in this excerpt!
Great coverage Clare - well done!
ClearThoughtUK 1 year ago