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Maximising the return on multichannel marketing across sectors

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Uploaded by on Dec 21, 2011

Don E. Schultz, Professor of Integrated Marketing Communications at Weatherhead University talks about the changing face of marketing and how successful marketing in the future will depend on listening to the customer, communicating with them through their chosen channels and responding quickly - part of the Cranfield Customer Management Forum Guest Speaker Series: http://bit.ly/9UuSf9

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