http://www.telephonedoctor.com or call 800.882.9911. Access Web-based delivery of these same courses at: http://www.serviceskills.com
America's Favorite Series Of Customer Service Training DVDs. This title is part of the 18 module library from Telephone Doctor® Customer Service Training.
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Best selling customer service training course identifies six practices which will help service providers offer a more positive experience for their customer. From showing patience and tolerance to a senior citizen to the importance of avoiding common distractions in the workplace, this program raises awareness about how each team member contributes to a positive interaction.
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